Refund & Cancellation Policy

1. One-Time Payment / No Auto-Renewals

All paid plans on CSVGen Pro (1 Month and 6 Months) are fixed-term, one-time purchases:

• No recurring billing: Your credit card or payment account is charged only once upon purchase.
• No auto-renewals: When your 30-day or 180-day plan expires, access simply transitions to the Free plan. You are never automatically charged for renewal.
• No cancellation fees: Because there are no recurring subscriptions, there are zero cancellation fees or surprise charges.

2. Refund Eligibility

You are eligible for a full refund under the following conditions:

• Within 7 days: Your refund request is submitted within seven (7) calendar days of your transaction date.
• Technical issues: You encountered persistent bugs, tool downtime, or system errors that prevented you from utilizing the service.
• Accidental duplicate charge: You were charged twice for the same plan due to a network glitch.
• Service dissatisfaction: The platform capabilities did not match the advertised features.

3. Exceptions & Abuse Prevention

Refunds may be denied in instances of:

• Requests submitted after the 7-day guarantee window has expired.
• Accounts found to have violated our Terms of Service (such as account sharing, malicious scraping, or fraudulent activity).
• Excessive, repetitive refund requests by the same user across multiple accounts.

4. How to Request a Refund

Requesting a refund is simple and fast. Please reach out through any of our official support channels:

5. Refund Processing Timelines

Once approved, refunds are processed as follows:

• International Orders: Refunds are processed back to your original payment method (bank account, credit card, or digital wallet) and typically appear within 3 to 7 business days depending on your financial institution or card issuer.
• Bangladesh Orders (bKash / Nagad / Rocket): Refunds are credited directly back to your originating mobile wallet within 24 to 48 hours.

6. Payment & Billing Inquiries

For questions regarding international payments, transaction receipts, or refund status, please contact our support team directly via email at support@csvgen.pro or reach out via WhatsApp or Telegram with your account email and transaction details.